FAQs

Frequently Asked Questions


About Vielor Skincare
- What is Vielor Skincare? Vielor Skincare offers premium skincare products designed to help you achieve healthy, radiant skin.
- What makes Vielor Skincare unique? Our products are crafted with high-quality, eco-friendly ingredients and are designed to meet various skin needs.

Products & Ingredients
- What types of products do you offer? We offer a range of skincare products including serums, moisturizers, and more.
- Are your products cruelty-free and vegan? We prioritize ethical practices and many of our products are cruelty-free. Check individual product pages for specifics.

Ordering & Shipping
- How do I place an order? Simply browse our products, add to cart, and checkout securely on our website.
- Do you ship internationally? We ship to select countries. Check our shipping policy for details.

Returns & Refunds
- Can I return or exchange a product? Yes, we accept returns within [timeframe, e.g., 30 days]. Check our return policy for details.
- How do I get a refund? Refunds are processed according to our return policy once we receive the returned product.

Skin Concerns & Safety
- Are your products safe for sensitive skin? We formulate products to be gentle on skin. Check individual product descriptions for skin type suitability.
- How do I know which product is right for me? Browse our product pages for descriptions and usage tips, or contact our customer service for help.